IT Helpdesk

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Overview

Techaccess is offering Helpdesk solution for IT teams to avoid daily firefighting and delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime.

 

Helpdesk solution works to automate the service management and support function. Typical support desk purposes include helping users retrieve lost passwords, helping customers troubleshoot product issues, assisting employees with hardware and software technical problems, and more. There are number of service and support solutions available that offer rich and robust functionality for optimizing the help desk management process which includes the following.

 

Incident management

Problem management

Change management

IT project management

Service catalog

Asset management

CMDB

 

Our Modern service automation software supports ITIL standards and is fully web, SaaS, and mobile enabled. Many organizations have pinpointed the help desk as a key area for improvement and optimization, as many existing service desk deployments are built on older software standards.